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Experience
- We have over 18 years of experience shipping our merchandise all over the world.
- We have proprietary packing techniques and custom shipping boxes to insure safety
and minimize the possibility of damage during travel.
Inspection and Quality
Control
Before shipping your order is inspected by us to eliminate any problems or defects.
Packing
Your order will be triple boxed for maximum safety and protection during shipping.
Insurance
Each order is fully insured before shipping and this cost is included in our shipping
price.
Method
We use Federal Express Ground to ship all of our orders.
Shipping Costs
- Shipping cost is based on what you
order and determined both by size and weight.
- The shipping cost will be automatically calculated and displayed for you
before you finalize your order and before you give credit card information.
Additional Shipping Options
Overnight, Second Day and International shipping options are available
(these shipping options are not currently available through our online shopping
system).
Please contact us for a price quote: 1-800-978-2100 or comments@orientalhome.com.
Availability
- We ship most orders within 2 days.
- Shipping transit time can vary depending on location and shipping option. Most orders are received within 2-5 days.
Refund Policy
If for any reason you are unhappy with your purchase, you may return it within 14 days for a full refund of the purchase price less the cost of shipping.
Damaged items
In the unlikely case you receive a damaged item due to shipping, please keep all the packing materials and call us at 1-800-978-2100 or email us at
comments@orientalhome.com to have the item picked up and
to schedule a replacement.
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